Customer Service officer: Hello, I'm Hafiz. How can I help you?
Me: Hi! My name is Angela and I'm calling from DSS (Digi Specialised
Store) ok?
Hafiz: Okay Miss Angela. How may I help you?
Me: Can you please decline the DG50 registration numbered ********?
Hafiz: Okay please hold on ya?
Me: Okay.
A few seconds later..................
Hafiz: Thank you Miss Angela for holding. You ask to decline the RA number ********?
Me: Yes.
Hafiz: Is it registered under Mr Chua Ooi Lean?
Me: ........
Hafiz: Miss Angela?
Me: Actually I'm wondering if you can do me a favour. Can you help me change the customer title from Mr to Miss please?
